Please fill in all the fields and provide us with the details of your problem/concern as this will help us to provide you with the best solution or answers to your questions without any delay.
During the Fresh OS setup we create an account to complete the setup but leave the Password field Blank. You can also leave the password field blank and go further.
If for any reason you were unable to then please watch the simple Video instruction to reset/remove the password.
If the above does not work then please try the below instruction
1. Boot to the recovery partition on your original drive by holding down Command-R during the startup process. When you see the start up screen, you can let go of the keys.
(Note: If you see a login window or your own desktop and icons, it's possible that you didn't hold Command-R early enough. Restart and try again.)
2. When the machine boots, you will see the OS X Utilities screen. Click on Utilities in the Apple menu and select Terminal.
3. At the Terminal prompt, type ‘resetpassword’ (no quotes) then hit enter.
4. This will launch the reset utility, which allows you to select a drive, a user, then a new password and password hint for your admin user.
5. After saving, go to the Apple Menu and click Restart.
Request you to please try 3 simple instruction and this issue will be resolved with any of the one.
1) To reset the SMC:
a) Shut down the computer.
b) Plug in the MagSafe or USB-C power adapter to a power source and to your computer.
c) On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
d) Release all the keys and the power button at the same time.
e) Press the power button to turn on the computer.
On MagSafe power adapters, the LED might change states or temporarily turn off when you reset the SMC.
2) Try a Keypress Sequence
a) Press the Power / OFF button once – this will bring up the dialogue box which you can’t see
b) Press the “S” button – this is the shortcut to sleep the Mac
c) Hold down the Power button until a hard shut down is forced
d) Wait about 15 seconds, then hit the Power button again to turn it back on
3) Try a PRAM Reset
a) Reboot the Mac and as soon as you hear the boot chime, hold down the Command+Option+P+R keys together
b) When you hear the boot sound again, the PRAM has been reset so let the Mac boot again as usual
At this point your Mac should boot again as usual and no longer have the black display, loading OS X as usual.
With refurbished laptops you should at least get 30 minutes use from battery per charge, however please bare in mind that batteries are considered as consumables.
Batteries are not covered under warranty after 30 days of delivery.
Usually, your replacement is dispatched within 5 days of us receiving your item back.
We will continue to work as fast as possible.
The computer will be in good condition. It may have some very minor scratches.
This computer is an ex-corporate computer. So, it will not come with original box.
Nonetheless, we do pack this securely for transit in a tailor made box with latest secure air packaging.
We sell great all rounder computers for the entry level price.
As long as you are realistic as to what to expect for the price, We are sure you will be happy.
Our Computers are refurbished by qualified engineers.
The Computer is tested and configured 100%
The installation of windows is genuine, which is something to watch out for when you purchase a Computer.
We do not provide Installation/recovery disk with the Machine unless specified on the listings.
No, we do not install MS Office.
Please hold down the 'FN' key and press 'F9' and 'F10' to change brightness.
1) Please connect your Macbook to internet via Ethernet cable (not Wi-Fi).
2) Boot up your machine and press and hold ALT key from the start.
3) It will give you an option to boot up from internet.
4) The Macbook/Imac will connect to Apple database and restore/install it's operating system.
Please so through the instruction below on how to fix.
The BT Home Hub 4 and Hub 5 are dual band with two wireless frequencies for devices to connect to: 2.4GHz and 5GHz. On both Hubs, the default setting has the same network name (or SSID) for both the 2.4GHz and 5GHz bands. Connecting a typical 5GHz-capable device to this single SSID will automatically connect the device to both the 2.4 and 5Ghz frequency at the same time.
However, not all dual band devices behave the same way and some device software does not cope well with a single SSID for both frequencies.
As a result:
a) the device may not connect wirelessly to the Hub
b) it may not connect to 5GHz frequency even in the same room
c) the wireless connection might be intermittent
d) the wireless connection might be very slow
Devices where there are known to be problems include:
a) Some Apple devices including iPhone 5 and Apple TV
b) some Android smartphones
For some devices you can solve this problem by having different network names (SSIDs) for the 2.4GHz and the 5GHz bands. To set this up, follow these steps:
a) Open your web browser on a device connected to the Hub and go to bthomehub.home. This will open the Hub Manager
b) Click on Advanced Settings and enter your Hub admin password when prompted. Unless you've changed it, you'll find the default Hub password on the Hub settings card
c) Click on Continue to Advanced Settings
d) Click on Wireless
e) Click on 5GHz
f) Change 'Sync with 2.4 Ghz' to No
g) Change the 'Wireless SSID' to a new name (we recommend just adding '5GHz' to the end of the existing SSID name so you'll know which one is which)
h) Click Apply to save the changes
After a few minutes you should see two BT Home Hub SSIDs in the list of networks on your device. All of your devices will still automatically connect to the original SSID name, which will be the 2.4GHz.
If you have existing dual band devices you want to connect to 5GHz only, you'll need to connect them to the 5GHz SSID that you've renamed.
Even though wireless speeds at 5GHz can be significantly faster than 2.4GHz, the range of a 5GHz connection is not as good. As a result, you may need your device closer to your Hub (than you'd need to when using the 2.4GHz SSID) to get the best performance possible.
Please confirm the external speaker or headphone you are trying to connect is a compatible one?
Do the speakers shut when you inset the headphone/earphone into the jack?
Make sure the jack is securely put into the headphone input. Don't be afraid to push it in all the way, it may seem that the headphone is in all the way but may be you have to almost force it in and hear the click.
Also please check this setting and try again.
Under Sys Pref > Sound > Click on Internal speakers. Then at the bottom set audio port for "sound output."
You should receive your item within 7 working days of purchase and if it has been longer then please contact us using our contact form with all the order details.
All windows license are genuine. It is a standard Microsoft message. We purchase all our licenses directly from Microsoft.
Please ensure that you are connected to your internet (this is very important).
You would need to validate the windows license which is found on the machine itself.
The product key is generally located on the side of the machine but if you have purchased a laptop it may be underneath the battery. As we operate under the microsoft refurbisher scheme you may have two licences on the machine, the original XP/Vista/7 licence alongside the licence that relates to the operating system you have installed ie. Windows 7/8/10
After you have found the windows key please follow the steps
1) Right click on Computer
2) Select properties
3) Scroll down to the bottom and you should see a button or link that says ‘Activate Now’
4) Make sure that you are connected to the internet before typing in your product code. This is located on the side or bottom of the machine on the Windows license sticker.
5) If you do not have an internet connection you can do it by phone following the automated steps.
Activating windows through phone
Please kindly check the following link.
You will have to follow the instructions thoroughly (step-by-step):
If the telephone procedure does not work, then you will have the option to escalate the call to a Microsoft agent. Then they can do this remotely and get this resolved.
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