Warranty commences from the day you receive your computer.

Customers have a period of 14 days (often referred to as the "cooling off" period) to return the purchase for a refund. The buyer must pay for the cost of returning the item. Additionally the item must be well packaged in the original packaging and a recorded delivery service must be used as any damage in transit will invalidate your warranty and negate the cooling off period.

If the computer is faulty on receipt or within the first 30 days of receiving the machine we will send a prepaid returns label. If the computer is faulty after this period you are required to return the computer at your expense to us for repair/replacement. Please note we will not cover any delivery charges not authorised before despatch. If you are returning an item and have not agreed the cost of shipping before despatch we will not refund the cost.

If you are unable/do not wish to arrange your own courier we can provide this service for £12 in the UK and outside of the UK it will be £20 or €25

Refunds will only be given after the product(s) are returned, and in the same condition as they were dispatched. Refunds will take 5-10 days to process.

If you experience problems after 30 days our customer support will do their best to resolve the problem by Email or or over the phone, If We can't find a fix remotely then you will be required to return the item to us for repair, we always aim to process all repairs as quickly as possible but please allow 5 working days from receipt to dispatch out.

Before returning any item please ensure you backup your data if possible and remove any hardware such as Bluetooth dongles and any discs or accessories as we cannot be held responsible for any loss while the item is with us. Please be aware the technicians will have to remove these items in order to test the machines and they may have to reinstall the operating and remove any data

We provide a 12 month RTB warranty on all PCS and Laptops, this only covers hardware faults and does not cover software issues or accidental damage

Batteries, chargers and peripherals are not covered by the warranty.

The items are in used condition so they may have some scratches or scuffs which are cosmetic and will not affect the working of the machine.

Software disks are not included unless stated otherwise.

Customers are responsible for ensuring any games, programs or software updates are suitable for the computer.

Due to the fact that we provide refurbished products there are rare occasions where we will be unable to provide the same model of iPad/computer/laptop. We always replace with a machine of compatible specifications or better.

Warranty for all computers and laptops is with us - Computer Remarketing Services - and not with the manufacturer.

Please ensure you contact us before the return of any item failure to do so may result in invalidation of your warranty.

If you believe there may be an issue with you Macbook in regards to it charging could you please try this: ( Please check the video on how to remove the battery https://www.youtube.com/watch?v=fyXgV-3Y_IA)

  1. Please make sure that you have connected proper to your wall socket
  2. If the charger has a green light this means that the charger is working.
  3. Keep the laptop charging for at least 2-3 hours
  4. If you unplug the charger and the laptop shuts down then the battery is not working. Please remove the battery and just keep the charger plugged in to make sure there is power. A link will be displayed below
  5. If the battery is holding charge but running down fast we only guarantee 1 hour batter life for the Macbook A1181
  6. If the charger does not display a light then you will need to try and find a small object like a tooth brush and try and clean the charging port and the tip and reconnect the charger and try again

If you have purchased a Computer your Windows product key will be located on the tower.

If you have purchased a Laptop, Your Windows product key will be located underneath the battery.

The product key will look like this:


Please make sure to gently scratch off the silver strip with Microsoft written on it before activating as this is used as a security to cover the remaining characters for your key


  1. Press F12 button for Dell computers and F9 for HP computers.


  2. Choose CD/DVD drive or USB Storage Device /depends on what media you have


  3. Please wait until the installation process going through, your computer will be restarting



  4. After restart please type in your product key. The product key sticker is based on the bottom of your computer



  5. Please press “Use Express Settings” button.


  6. If you have a Microsoft Account please login, otherwise click to “Skip this step”


  7. Please type in your username and if you want you can setup a password for your computer


  8. Please wait until your desktop will come up


The password field is usually left empty so if you can try not typing anything and pressing enter this should resolve the problem, if not you can either try username as 'User' or 'Apple'.

If you have a problem with the password on your Macbook.

Please follow these instructions in this short video to reset it.

How to install MAC OS on your Mac book or Imac without an install disc (This will install the previous operating system on your machine)

You must have an Apple ID in order to this- This apple ID is the same one used to access you apple store to download Apps from iPhone, IPad etc
You May watch the video instrcution https://www.youtube.com/watch?v=QdzefnG2fls

PLEASE NOTE:

In this video you will need to hold down CMD AND R


If you have a non-Apple keyboard and mouse you will need to hold down the WINDOWS KEY AND R.

This needs to be pressed as soon as you press the power button.

You may release these keys once the apple symbols appears with a loading bar beneath

Once you have reached this stage please watch the rest of the video to complete your install.

If you need to reinstall the operating system please request an installation disc from us and we can post that out to you.

Once you receive the disc please insert the disc and shutdown the Mac.

1. With the disc in, power on, IMMEDIATELY hold down OPTIONS button on the keyboard

ON MACBOOK HOLD THE OPTIONS BUTTON


FOR IMAC KEYBOARD HOLD ALT KEY


2. Then from screen below clock on the CD image


3. You will then come to the OS X DISC UTILLITY screen

4. PLEASE WATCH VIDEO BELOW FOR FURTHER INSTRUCTIONS
https://www.youtube.com/watch?v=SOSxGrlnz7k

1. Insert new batteries underneath the keyboard and also the mouse removing top cover of mouse

2. Make sure the USB dongle/adapter (usually located inside the mouse, remove and connect back of iMac in a USB port) is connected into one off the USB ports at the back of the iMac

Troubleshooting issues:
1. Please remove the USB dongle and insert into a different USB port
2. Make sure batteries are working

If you want to connect an original APPLE keyboard
1. Please watch video: https://www.youtube.com/watch?v=8d6UwPSikRc



1. Click on the magnifying glass at the top right corner of the screen
2. Type PHOTOBOOTH
3. App will open up with camera

  1. press F12 button


  2. Choose Optical Disk Drive or USB Hard Drive /depends on what media you have


  3. Please wait until the installation process going through, your computer will be restarting



  4. After restart please type in your product key. The product key sticker is based on the bottom of your computer



  5. Please press “Use Express Settings” button.


  6. If you have a Microsoft Account please login, otherwise click to “Skip this step”


  7. Please type in your username and if you want you can setup a password for your computer


  8. Please wait until your desktop will come up


If the computer is beeping/not turning on/switching off or restarting unexpectedly on your APPLE machine -This may be the RAM

You will need to:
Open the computer and take out ALL sticks of RAM
If possible apply air to the slot in which the RAM was removed as dust may cause this issue.
Also clean each stick of RAM by cleaning the Gold strip on the stick with a cloth or paper towel.
Open the computer and take out one stick of RAM at a time and see if the problems go away.
If you have two sticks, for example, take out one and restart the computer.
If the problems persist, turn off the computer and put back the one you took out and take the other stick out.

Please select your Model and view the videos for assistance:

Macbook A1181
https://www.youtube.com/watch?v=QUF9GVcVbq0

Macbook A1342
https://www.youtube.com/watch?v=xS6STfKdYFU

Macbook PRO A1278
https://www.youtube.com/watch?v=J5WefTHfXdY

IMAC 17 INCH
https://www.youtube.com/watch?v=Z4L_o71Ookg

IMAC 20 INCH
https://www.youtube.com/watch?v=HCFSZnTRggU

If the Laptop computer is beeping/not turning on/switching off or restarting unexpectedly-This may be the RAM

Open the computer and take out one stick of RAM at a time and see if the problems go away.
If possible apply air to the slot in which the RAM was removed as dust may cause this issue.
Also clean each stick of RAM by cleaning the Gold strip on the stick with a cloth of paper towel.
If you have two sticks, for example, take out one and restart the computer.
If the problems persist, turn off the computer and put back the one you took out and take the other stick out.
If you have more than two sticks of RAM, follow the same procedure.

Please select your Model and view the videos for assistance:

Dell D630
https://www.youtube.com/watch?v=RMScMbkGsFs

Dell E6400/E6410
https://www.youtube.com/watch?v=FMTWeb6mxMA

DELL E6420
https://www.youtube.com/watch?v=k7Zvp-XSfzk

If you have bought an Apple Macbook A1181 or an iMac 17 inch you will not be able to install the latest software on these machine. We will install 10.6 or 10.7.

We have sold machines with this software and we always mention on our adverts that these machines won’t be compatible with the latest software

If you wish to return your item we have a wide variety of Apple product which are able to update to latest software. Please get in touch and we will try to assist you further. There may be an additional cost due to the model you are getting.

Some of the older Models of Macbooks do not come with a dual layer DVD drive so please make sure you are not using this whilst testing the DVD drive, please use a normal DVD and make sure that it is not scratched.

If you are unable to access the Drive please try this:

Reset PRAM macbooks:
1) Switch on the macbook, immediately hold down together OPTION, COMMAND, R, P on your keyboard
2) Once you hear Mac reboot sound you can release the keys
3) It will reboot twice and should start as normal if issue is resolved

Reset SMC on macbooks with detachable batteries:
1) Shutdown the MacBook and remove the battery
2) Disconnect the power adapter, hold the Power Key for 10 seconds
3) Release the power key and reconnect your battery and power adapter
4) Turn your Mac on as normal
5) Reattach the power cables and boot the Mac as usual

Reset SMC on iMac etc:
1) Shut down your Mac
2) Disconnect the power cord
3) Press and hold the Mac’s power button for 5 seconds
4) Release the button
5) Reattach the power cables and boot the Mac as usual

Reset SMC on Macbook with non-removable battery:
1) Shutdown your MacBook Air / MacBook Pro
2) Connect the power adapter to the Mac
3) On the MacBook / Pro’s keyboard, hold down the Shift+Control+Option keys and the Power button at the same time
4) Release all keys and the power button at the same time – the little light on the MagSafe adapter may change colors briefly to indicate the SMC has reset
5) Boot your Mac as usual

If your Windows 10 computer is not loading in, and you get this screen


Choose troubleshoot button and follow this instruction video

The video below will show you two options to reset your computer.
1. Reset this PC

This option will make your Windows like a fresh install. You will have the option to choose to remove your files or keep them but all your settings and softwares will be removed
If you like to keep settings or software than choose step 2 as below from advanced options.

2. System restore

Choose this option if you want to restore your computer to an earlier date when the computer was functioning properly.

3. Startup repair

Choose this option if your computer unable to boot/start into Windows 10

IF YOU RESET YOUR PC

Restoring computer with “Reset this PC Keep my files”
https://www.youtube.com/watch?v=7IDxkyFVnIA

Restoring computer with “Reset this PC Remove everything”
https://www.youtube.com/watch?v=qzTNjs8k15Q